FAQs

The latest questions and answers from Apex Car Rental

Basic rental of the vehicle (including VAT, insurance, breakdown recovery and unlimited UK mileage).

Fuel costs, Deposits, Fines, penalties, toll charges etc that you may incur, Late return fees, Additional insurances, Special requests

You will be asked for a pre-authorisation or deposit when you collect the vehicle. The amount varies between £250.00 and £750.00, dependent on the vehicle type and excess.

Our minimum age for hiring is 21 years old for certain vehicles. However, a Young Driver Surcharge will be applicable to drivers under 25. Drivers under 23 cannot currently book online - please call.

Yes. You are covered under Apex insurance (fully comprehensive), providing you are an authorised user and Apex has verified your licence. There is a standard £750.00 excess applicable on all vehicles.

Yes. Apex offers an excess waiver protection scheme, which can be purchased at the time of collection of the vehicle from our branch.

You need your driving licence (photocard and National Insurance number if the new style licence or old style paper licence and photo ID) and two forms of identification, i.e. bank statement, passport or utility bill, dated within three months prior to the hire commencing.

You can nominate another driver or you can ask us to validate your licence by DVLA. Please note there is a charge for this service, which is currently £10.00 plus VAT.

Apex accepts payment by credit/debit card in the main driver's name only. Unfortunately, we do not accept cash, cheques, Visa Electron, Solo or American Express.

Every vehicle on our fleet has a manufacturer's breakdown recovery policy.

All endorsements must be verified by Apex staff before hire commences.

Apex offers a like-for-like fuel policy. In the event of Apex needing to refuel, a surcharge will apply.

Although we are unable to guarantee a specific car colour or exact models, we are happy to provide a requested colour or feature where possible.

It depends on the country of issue. Apex staff would need to verify your licence and an excess of £1000.00 will apply. You also need your passport and a valid UK contact address.

No, not at this time.

A weekend hire term runs from 3:00 pm on a Friday afternoon until 9:00am Monday morning

All complaints can be made in writing to The Branch Manager, Apex Car and Van Rental, 261 Aylsham Road, Norwich, Norfolk, NR3 2RE. Or by calling (01603) 488688.

Yes you can as long as it is in mainland europe, please see our european hire page for a list of allowed countries.

Yes, we sell our vehicles to retail, trade and fleet customers at the end of their term. Please click on our sales page for more information.

We offer a half day van hire service Monday- Fridays. Please click on our half day hire page