FAQs

Fuel costs, deposits, fines, penalties and  any toll charges etc that you may incur.

Late return fees, additional drivers/insurances and special requests are also excluded.

When booking a 9 seat or 17 seat minibus there is a £250 deposit,  this is non refundable if you cancel 48 hours or less prior to the booking date.

You will also be asked for a pre-authorisation damage deposit when you collect the vehicle. The amount varies between £250.00 and £750.00, dependent on the vehicle type and excess.

Our minimum age for hiring is 21 years old for certain vehicles. However, a Young Driver Surcharge will be applicable to drivers under 25. Drivers under 23 cannot currently book online - please call.

The minimum driver age for a 17 seat mini bus is 30, plus you must have catergory D1 on your licence.

Yes. You are covered under Apex insurance (fully comprehensive), providing you are an authorised driver and Apex has verified your licence. There is a standard £750.00 excess applicable on all vehicles (excluding foreign licences, then the excess is £1,000)

Yes. Apex offers an excess waiver protection scheme, which can be purchased at the time of collection of the vehicle from our branch. This starts at £15 per day, reducing down depending on length of hire.

You need your driving licence, photocard and National Insurance number if the new style licence, or the old style paper licence and photo ID. In both instances you also need two forms of identification, i.e. bank statement, passport or utility bill, dated within three months prior to the hire commencing.

You can nominate another driver or you can ask us to validate your licence by DVLA. Please note there is a charge for this service, which is currently £10.00 plus VAT.

Apex accepts payment by credit/debit card in the main driver's name only. Unfortunately, we do not accept cash, cheques, Visa Electron, Solo or American Express.

Yes, we offer a FREE pick up and drop off service within 3 miles of our depot which includes Norwich airport and the train & bus stations. We may be able to collect you from further a field but a small charge may apply. Please call the office for further help on 01603 488688.

Every vehicle on our fleet has breakdown cover included.

Yes you can, except for listed endorsements-Please click here for list. All endorsements must be verified by Apex staff before hire commences. 

Apex offers a like-for-like fuel policy. In the event of Apex needing to refuel, a surcharge will apply.

Although we are unable to guarantee a specific colour or exact model, we will, wherever possible, try to provide a requested colour or feature.

It depends on the country of issue. Apex staff would need to verify your licence details. You also need your passport and a valid UK contact address for the length of hire. An insurance excess of £1000.00 will apply for all foreign licences.

Sorry no, not at this time.

A weekend hire term runs from 3:00 pm on a Friday afternoon until 9:00am Monday morning. Late returns will incur a further charge.

All complaints can be made in writing to The Branch Manager, Apex Car and Van Rental, 261 Aylsham Road, Norwich, Norfolk, NR3 2RE. Or by calling (01603) 488688.

Yes, with the exception of our 17 seat mini buses, you can take our vehicles abroad, as long as it is in one of our listed countries, and you get authorisation from us prior to leaving the UK. Please see our european hire page for a list of allowed countries.

Yes, we sell our vehicles to retail, trade and fleet customers at the end of their term. Please click on our sales page for more information.

We offer a fixed price half day van hire service Monday- Fridays (subject to availability) Please click on our half day hire page

If you have a full licence to drive a car issued prior to 1st January 1997, with group A or B (B=automatic) on an old style licence or as category B and D1 on the newer photo card style licence, then you will have an automatic entitlement to drive a minibus with a maximum of up to 16 seats plus driver.

If you passed your driving test after the 1st January 1997 then, unless you have taken a separate test to get category D1 added to your licence, we will only be able to rent you a vehicle with up to 9 seats including driver. Sorry but there is no exception to this.

When renewing your licence at the age of 70 years, category D1 will not automatically be added. It will only be re-issued if you have made a special application and have met the higher medical requirements.

(Further information can be obtained here).